January 6th, 2017
Aniplex USA has announced, that Yuki Kajiura’s SAO concert on Hollywood on January 14, 2017, is getting CANCELLED.Full text below:
“We regret to announce that the “Yuki Kajiura LIVE featuring Sword Art Online” concert on January 14, 2017 at the Dolby Theatre is cancelled due to visa issues. Ms. Kajiura, the artists, and everyone involved in the show were looking forward to performing for the U.S. fans which makes it particularly difficult and disappointing for us to make this announcement. We sincerely apologize for any inconvenience caused by these unforeseen and uncontrollable circumstances.
All tickets purchased online or over the phone will be refunded at point of purchase. Fees will be automatically refunded to the credit card used at the time of your purchase. Your refund should be in your account within 10 business days after this announcement.
All ticketholders will receive the collectible event pamphlet and exclusive Sword Art Online the Movie -Ordinal Scale- pouch. Details on how to claim these items will be announced at a later date on our official homepage. (http://sao-movie.net/us/yukikajiura/)
For more information, please contact Ticketmaster at: http://help.ticketmaster.com/contact-us/?_ga=1.217881686.1156578668.1483375091
Or please call: 800-653-8000 “
Update Jan 7: Yuki Kajiura has made a blog entry concerning the cancellation, probably someone from aniplex US translated it and there’s english below as well.
Update Jan 11: The SAO website has updated with guidelines on how to retrieve your purchased merchandise (poster, pouch) and tickets